Privacy Policy

Effective Date: 03/15/2024

At Morocco Tours & Transfers, we are committed to protecting your privacy and ensuring that your personal information is handled securely. This Privacy Policy outlines how we collect, use, and protect the information you provide when using our tours and booking transfer application.

By using our services, you agree to the collection and use of your information as described in this policy.

1. Information We Collect

We may collect the following types of information when you use our services:

• Personal Information: Your name, email address, phone number, billing address, and payment details when you make a booking.
• Travel Details: Information such as pickup and drop-off locations, flight details, and preferences for your tour or transfer.
• Device Information: Data such as IP addresses, browser type, and device identifiers when you use our website or application.
• Cookies: We may use cookies to improve your browsing experience and tailor services to your preferences. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

We use the information collected for the following purposes:

• Booking and Service Fulfillment: To process your bookings, schedule transfers, and organize tours.
• Customer Support: To respond to your inquiries, provide support, and resolve issues related to your bookings.
• Communication: To send booking confirmations, reminders, and updates related to your services.
• Improving Services: To enhance our website, application, and services based on user feedback and usage patterns.
• Marketing: With your consent, we may send promotional offers, newsletters, or relevant updates about our services. You can opt-out at any time.

3. How We Protect Your Information

We take the security of your personal information seriously and implement the following measures:

• Encryption: All sensitive data (e.g., payment information) is encrypted and transmitted securely.
• Access Control: Only authorized personnel have access to your personal information, and they are required to keep it confidential.
• Data Retention: We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

4. Sharing Your Information

We do not sell or share your personal information with third parties, except in the following cases:

• Service Providers: We may share your information with trusted partners (e.g., payment processors, drivers) to facilitate your booking and ensure the smooth execution of services.
• Legal Requirements: We may disclose your information if required by law or in response to legal processes, to protect our rights or comply with a judicial proceeding, court order, or other legal obligations.
• Business Transactions: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to this privacy policy.

5. Your Rights

You have the following rights regarding your personal data:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You can ask us to correct or update your personal information if it is inaccurate or incomplete.
• Deletion: You may request the deletion of your personal data, provided it is not required for legal or business purposes.
• Opt-Out: You can opt-out of receiving marketing communications by following the unsubscribe instructions included in each email or contacting us directly.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience and gather information about how you use our website or application. You can control the use of cookies through your browser settings.

7. Third-Party Links

Our website or application may contain links to third-party sites or services. We are not responsible for the privacy practices or content of these external websites. Please review their privacy policies before submitting any personal information.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from minors. If we discover that a minor has provided us with personal data, we will take steps to delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” Your continued use of our services after any modifications constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:

Email: [email protected]
Phone: +212 711 90 90 99
Address: 33-15 Taoufik Al Hakim, Casablanca 20250

By using our tours and booking transfer services, you agree to the terms outlined in this Privacy Policy. We are committed to safeguarding your personal data and providing a secure and enjoyable experience.