Morocco Tours & Transfers Return & Refund Policy

1. 30+ Days Before Departure:

   • Full refund minus 5% processing fee

2. 15-29 Days Before Departure:

   • 75% refund of total package price

3. 8-14 Days Before Departure:

   • 50% refund of total package price

4. 0-7 Days Before Departure:

   • No refund

1. 48+ Hours Before Service:
   • Full refund
2. 24-48 Hours Before Service:
   • 50% refund
3. <24 Hours Before Service:
   • No refund

• • Force majeure (natural disasters, political unrest, etc.)

  • Insufficient bookings (minimum group size not met)

  • Safety concerns

1. Full refund

2. Reschedule with 10% discount

3. Credit for future bookings (valid 18 months)

• Issued flight/train tickets
• Pre-paid hotel deposits
• Pre-paid monuments & Activities
• Visa/entry permit fees
• Bank transfer/POS charges (3.5% fee retained)

• • Timeline: 10-15 business days

  • Method: Original payment channel if Possible 

  • Currency: Refunded in MAD (Moroccan Dirhams) at current exchange rate

• ✅ Government travel bans
• ✅ Natural disasters
• ✅ Pandemic outbreaks

• 100% credit for future bookings (no expiry)

• 85% cash refund

• Date Changes: Free up to 15 days pre-departure
• Service Upgrades: Price difference applies
• Downgrades: 10% fee of reduced amount

Morocco Tours & Transfers
Email: [email protected]
Address: 15 Rue Taoufik Al Hakim, Casablanca 20250, Morocco

Response Time: 5 business days

• Moroccan Consumer Law (Law 31-08)

• Moroccan Tourism Regulations (Decree 2-18-972)

• EU Package Travel Directive (for international clients)

📞 +212 7 11 90 90 99
📧 [email protected]
🕒 Mon-Fri 9AM-7PM (GMT+1)